Privacy Policy

This privacy policy outlines how Old Quay Apothecary uses and protects your personal information that you provide when using our website, whether for making a purchase or an enquiry. Our commitment to customer privacy ensures that any information you share during your interactions with this website will be utilized solely in accordance with this privacy statement. Additionally, we adhere to a cookies policy to enhance your experience while ensuring data protection. Please note that this policy may be reviewed and updated in the future, with changes reflected on this page. This policy is effective from 01/01/2024.

1 - information we collect during a purchase or enquiry:

We collect some or all of the following information to ensure customer privacy and comply with data protection regulations: Name, Address and postcode, Email address, Telephone number, and other relevant information in response to your requests and processing sales orders, questions, or surveys. For more details, please refer to our cookies policy.

2 - How we use the information we gather:

This information is used to understand your needs and requirements to provide you with the best possible customer service, in alignment with our cookies policy, and for the following specific reasons: Booking and accounts record keeping; to improve our products and services; and to uphold customer privacy. From time to time, we may send promotional emails about special offers or other information we think you will find interesting, with the option to opt out of further correspondence in every email. Additionally, we may use your information for research purposes, contacting you for feedback about your purchasing experience or expectations to enhance our service while ensuring data protection. We may reach out to you by email, phone, or mail.

3 - People who email us directly:

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with best practices, ensuring customer privacy. If your email service does not support TLS, please be aware that any emails we send or receive may not be protected in transit, potentially impacting data protection efforts.

Additionally, we will monitor any emails sent to us, including file attachments, for viruses or malicious software. It is important to remember that you have a responsibility to ensure that any email you send complies with the law, particularly in relation to our cookies policy and customer privacy.

4 - Social Media:

We utilize various social media platforms to engage with our audience. When you send us a private or direct message via these platforms during enquiry interactions, please note that your message will be stored in accordance with their cookies policy. For information regarding customer privacy and data protection, refer to the privacy policies linked below: Facebook: https://www.facebook.com/about/privacy/update, Instagram: https://www.instagram.com/about/legal/privacy/before-january-19-2013/

5 - Security of your information:

We are committed to ensuring that your personal information is secure, reflecting our strong focus on customer privacy. We have implemented management procedures and both physical and electronic security measures to safeguard your details and comply with the General Data Protection Regulations 2018, as well as our cookies policy.

6 - Keeping control of your personal information - third party organisations:

We prioritize customer privacy and will never pass on your personal information to third parties unless we have your permission or are required by law to do so.

In line with our cookies policy, we do utilize third-party data collection and processors in connection with our products and services. Our accountants, selling partners such as Ancient Wisdom, along with our email hosting service and cloud storage operators, also store various data to ensure the smooth operation of our business. This means your personal information will be held on record with these entities.

For data protection and security reasons, to reduce the risk of potential malicious attacks and maintain business integrity, we will not disclose that information without a written request. Furthermore, for security purposes, we may ask for additional verification from anyone making such a request.

7 - How long do we keep your information?

If you make a purchase through us, we need to satisfy various lawful requirements, including those related to HMRC and other regulations. In general, we will retain this information for 7 financial years, or occasionally longer if it relates to requirements set out in law or by our insurers. We are committed to customer privacy and data protection; therefore, some information that is not relevant or required by law may be deleted periodically, in accordance with our cookies policy. If you make a general enquiry, the information is usually only kept for 12 months or shorter.

8 - Website Cookies and how we use them:

A cookie is a small file that requests permission to be placed on your internet browsing device. You have the option to accept or decline cookies in line with our cookies policy. Once you agree, the file is added, and the cookie helps us analyze how you use our website. We utilize traffic log cookies to identify which pages are being accessed, how our visitors navigate our site, and to help us understand the origins of our inquiries and traffic, all while ensuring customer privacy.

It's important to note that cookies do not provide us access to your electronic device or any other personal information about you.

Our website contains links to other sites that we believe may be of interest to you and our other website visitors. However, we cannot be held responsible for the content of those sites or any information you may provide while visiting them, as we prioritize data protection.

9 - All about you and your rights:

Under the General Data Protection Act 2018, you have the right to request details regarding your personal information that we hold, in accordance with our cookies policy. If you would like a copy of the information we have about you, please write to the email below. Please be aware that to ensure customer privacy, we may ask you to complete a request form to verify your identity and clarify exactly what information you require.

If you change your mind after previously consenting to the use of your details for direct marketing purposes, simply let us know. We always include an opt-out link in the marketing newsletters we send out to protect your data.

If you have any queries about our data protection policies or any other matters, please do not hesitate to get in touch.

The Old Quay Apothecary Management Team

You can send Data Information requests and queries F.A.O. The Data Manager at the following address: oldquayapothecary@gmail.com